ORDERS

Can I change or cancel my order?

If you need to change or cancel an order, please contact us at lcmweb@lacasamadge.com
as soon as possible.

We will make reasonable efforts to accommodate your request, but once an order has entered processing
or has been dispatched, changes or cancellations may no longer be possible.

How will I know
if my order has been confirmed?

Once your order has been successfully placed, you will receive an order confirmation email.

Please note that an order confirmation acknowledges receipt of your order but does not prevent us from reviewing or cancelling an order in circumstances such as payment issues, suspected fraud, stock discrepancies, pricing errors or other legitimate reasons.

SHIPPING

Where do you ship?

La Casa Madge ships to selected international destinations.

Available shipping options will be shown at checkout based on your delivery address.

How much does shipping cost?

Shipping charges are calculated at checkout and may vary depending on the destination, shipment characteristics and available delivery service.

How long will delivery take?

Estimated delivery times are shown at checkout where available.

Delivery times begin once your order has been dispatched and may vary due to customs clearance, local carrier operations, public holidays or other circumstances beyond our reasonable control.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Will I have to pay
duties or taxes?

International orders may be subject to import duties, taxes or other charges imposed by the destination country.

Where such charges are collected by La Casa Madge at checkout, they will be clearly displayed before payment.

Where they are not collected at checkout, they are the responsibility of the recipient.

RETURNS & EXCHANGES

Do you accept returns?

La Casa Madge does not generally accept returns for reasons other than a defect, damage, incorrect item or other issue attributable to us, except where a return or cancellation right is required by applicable law.

Customers in certain jurisdictions, including the European Union and the United Kingdom, may have statutory cancellation or withdrawal rights.

Please refer to our Refund Policy for full details.

What should I do
if my item is faulty, damaged or incorrect?

Please contact us at lcmweb@lacasamadge.com as soon as reasonably possible after receiving your order.

Include your order number, a description of the issue and clear photographs where relevant.

If the issue is confirmed to be our responsibility, we will provide an appropriate solution in accordance with applicable law.

Can I exchange an item?

Exchanges are not generally guaranteed.

Where an exchange is accepted and is not required due to a defect or an error on our part, applicable return and reshipping costs may be the responsibility of the customer.

In many cases, the simplest way to obtain another size or item is to return the original item where permitted and place a new order.

Where should I send my
return?

Please do not return an item without contacting us first.

The appropriate return address and instructions will be provided after your return request has been reviewed.

PAYMENTS

Which payment methods
do you accept?

We accept the payment methods displayed at checkout.

Available payment options may vary depending on your location, currency and the payment services available at the time of purchase.

Is payment on your
website secure?

Payments are processed securely through Shopify and the applicable payment service providers.

La Casa Madge does not generally receive or store your complete payment card details.

PRODUCTS

Are the colours
shown online accurate?

We make reasonable efforts to present the colours, textures, materials and details of our products accurately.

However, appearance may vary depending on device display settings, lighting, photographic conditions, material characteristics and production variations.

How can I choose the
correct size?

Please refer to the sizing information provided on the relevant product page.

If you need additional assistance before placing an order, please contact us at lcmweb@lacasamadge.com.

Product measurements may be subject to normal tolerances arising from materials, construction and measurement methods.

If you have a question that is not answered above, please contact us at:

lcmweb@lacasamadge.com