Shipping policy

Shipping Destinations & Rates

La Casa Madge ships to selected international destinations.

Available shipping methods, estimated delivery times and applicable shipping charges will be displayed at checkout based on your delivery address and the available delivery service.

Shipping rates may vary depending on destination, shipment characteristics and carrier availability.

Order Processing & Delivery

Orders are processed during business days.

Once your order has been dispatched, you will receive a shipping confirmation email with the relevant delivery information.

Delivery times shown at checkout are estimates only and begin once the order has been dispatched. Actual delivery times may vary due to customs clearance, local carrier operations, public holidays or other circumstances beyond our reasonable control.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Registered customers may also be able to view tracking details through their account.

Duties & Taxes

International orders may be subject to import duties, taxes, customs charges, brokerage fees or other charges imposed by the destination country or local authorities.

Where such charges are not collected at checkout, they are the responsibility of the recipient.

Any duties or taxes collected by La Casa Madge at checkout will be clearly displayed before payment.

Customs policies and charges vary by destination and may change from time to time. Customers are responsible for complying with any applicable import requirements in their destination country.

Delivery Issues

Customers are responsible for providing complete and accurate delivery information at checkout.

If an order cannot be delivered due to an incorrect or incomplete address, failed delivery attempt, refusal of delivery or other circumstances attributable to the recipient, additional shipping or redelivery charges may apply where permitted by law.

Customs clearance procedures may occasionally result in delays beyond the original delivery estimate.

If your order appears to be lost, damaged in transit or otherwise affected by a delivery issue, please contact us at:

lcmweb@lacasamadge.com

We will review the issue and provide an appropriate solution in accordance with applicable law and the circumstances of the shipment.